Privacy Policy

Information on data processing in terms of the Protection of Personal Information Act (POPIA).

This information describes the processing of personal information by the recruitment agency Mission Talent cc, registered in South Africa, (hereinafter “Mission Talent” or “we”) when visiting our website and in the context of applicant management, on the basis of the Protection of Personal Information Act, 4 of 2013 (POPIA).

It explains the choices you have regarding the processing of your personal information (“data subject rights”) and how you can contact us.

The EU General Data Protection Regulation (GDPR) is also applicable to data processing by Mission Talent cc South Africa insofar as Mission Talent cc offers its services in the European Union and/or processes data of Europeans. Where it applies, this policy also serves as our information under the General Data Protection Regulation. As we recruit worldwide, the data protection law of your country may also apply. Where it does, you have the rights it gives you, and we will respect them.

Responsible party & data subject rights

1. Responsible party / contact person

The responsible party within the meaning of POPIA for the processing of personal information of data subjects is: 

Mission Talent cc
Workshop17
16 Baker Street
Rosebank
Johannesburg, 2196
South Africa

E-mail: dpo@missiontalent.com

If you have questions about the processing of your personal information by Mission Talent, about data protection and the assertion of your data subject rights, please contact us directly at the e-mail address dpo@missiontalent.com.

2. Data subjects’ rights

The following rights are available to you as a data subject in principle, insofar as contractual and legal obligations do not conflict with them:

• Request access to your personal information (“data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Withdraw consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

We will not process your data for advertising purposes.

The easiest way to exercise your data subject rights is by contacting us using the contact information stated above. 

You also have the right to lodge a complaint with the Information Regulator (South Africa):

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Tel: 010 023 5200
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

You can also lodge a complaint with the data protection authority in the country where you live or work.

Information for visitors to our website

1. Visiting our website (service and IT security)

When you visit our website, technical data such as your IP address, browser type and the time of your visit is recorded automatically. It is used only to deliver the website and keep it secure. We process this personal information on the basis of our legitimate interest in providing you with information about our services on our website and in ensuring IT security for you when you visit our website.

2. Contact requests and services

If you have any questions about Mission Talent, the applicant management process or our current job vacancies, you can contact us by email at wewontbite@missiontalent.com. We will process your personal information depending on the subject of your enquiry. If necessary, we may also use personal information that has been stored in our systems pursuant to other data processing activities (e.g., data on previous enquiries, data from an ongoing application process).  Depending on the enquiry, the personal information may be processed for the purpose of initiating, implementing or, if applicable, executing a contract with you, for the purpose of fulfilling our legal obligations towards you and/or for the purpose of our legitimate interest in answering your enquiry. The personal information will be deleted when your request/inquiry has been processed and there are no longer any other storage obligations.

3. Use of the web analysis service Matomo

We use the web analysis service Matomo to analyse and check the use of our website. The legal basis for the use of Matomo is for the purpose of our legitimate interests. Matomo records how visitors use our website, for example which pages are visited and for how long, in a way that does not identify you personally. You can opt out of Matomo at any time using the opt-out option on our website. 

4. Integration of social plug-ins on our website

Our website contains links and buttons to social networks such as LinkedIn. Personal information is only transferred to the network when you click on them. Please note that when you activate a social plug-in, personal information may be transferred to providers in countries outside of South Africa or the European Economic Area which may not ensure an adequate level of protection for the processing of personal information. Please bear this in mind before clicking on a link or activating a social plug-in and thereby triggering a transfer of your personal information.

Information for participants in the applicant management process

As recruiters, we search and find executives for top positions in organisations that drive change, all over the world. We process your personal information on the following legal bases:

• Research and approach: our legitimate interest in identifying suitable candidates for our clients.
• Your application and its review: your consent, given when you apply.
• Sharing your documents and reports with our client: your consent, given on the “Mission Talent’s Process and Your Personal Data” form.
• Special personal information and keeping your details in our applicant pool: your explicit consent.
• Contract negotiations, if you are appointed: steps taken at your request before entering into a contract.

1. Categories of personal information

The personal information that we process may include, for example, your name, contact details, address, nationality, gender, work history, qualifications and salary expectations. We treat all of the information that you send us as application data. This may include your application documents, the information you provide in person during the application process (e.g., in screening calls and interviews), interview recordings and transcripts, assessment reports, reference reports and, where the client requests it, psychometric assessment results). For a comprehensive assessment of your application, we always need your curriculum vitae as well as certificates or corresponding evidence. Further information, including a photo or video, is voluntary. 

Application data may also include personal information that is defined as “special personal information” under POPIA, for example your race or ethnic origin, health (including disability), religion or sexual orientation. We only ask about these where the role requires it, we never assume them, and we only process them with your explicit consent.

2. Applications via our online application platform

Mission Talent uses various internet platforms (such as LinkedIn) as well as its own website to search for suitable applicants. The advertisements and job advertisements published via these internet platforms and our own website, as well as the applications received as a result, are processed centrally with the help of our applicant management tool. When using the applicant management tool to submit an application, the legal basis of our processing is your consent. 

The data transmitted via the applicant management tool is stored and processed by the service provider TrackerRMS, which is based in the United Kingdom. This service provider is required to take appropriate security measures to protect your personal information in line with our policies. We do not allow this service provider to use your personal information for their own purposes and we only permit them to process your personal information for the specified purpose and in accordance with our instructions.

We also use the following service providers, who process personal information only on our instructions and under written agreements: Google Workspace, Airtable, Slack and Zoom (data stored in the USA); Metaview (recording and transcription of interviews and reference checks, only with your agreement); Hogan Assessments (psychometric testing, only in some searches); a CV formatting provider in India; and an assessment report provider in South Africa. Our consultants work from South Africa, Kenya, France, Spain, Canada, the Philippines and Singapore and may access your data from there.

3. Data collection not directly from the data subject

We process the personal information provided as part of your application for the purpose of reviewing your application and suitability for the advertised position. For this purpose, we also collect personal information that we have permissibly obtained from publicly accessible sources (such as professional networks like LinkedIn and XING). The legal basis of our processing is our legitimate interest in identifying suitable candidates for our clients. You can object at any time.

4. Mission Talent’s applicant pool

If we were unable to consider your application for a specific position, in some cases we would still like to store your application in our applicant pool so that we can refer back to it when a vacancy arises. When you apply, and again on the “Mission Talent’s Process and Your Personal Data” form, you have the option of giving your consent for us to store your application documents for up to three years. The legal basis of our processing is your consent. After three years or if you revoke your consent, we will delete your personal information.

5. Recipients and categories of recipients of the data

You can find a detailed description of how the application process is carried out at Mission Talent, which personal information is processed in the process, and at what time which personal information is transferred to our clients in the information “Mission Talent’s Process and Your Personal Data”. The legal basis for sharing your data with our clients is your consent, given on that form.

6. Transfer of data to a third country or an international organisation

Data is only transferred to countries outside of South Africa or the EU or the EEA (so-called third countries) if this is necessary to carry out the recruitment assignment (e.g., because your future potential employer is based there), if it is required by law, if you have given us your consent or within the framework of commissioned data processing. Some of our service providers and consultants are based in third countries (see “Applications via our online application platform” above). They are bound by written agreements that require an adequate level of protection, in line with section 72 of the Protection of Personal Information Act and, for personal information of people in the EU, the EU standard contractual clauses.

7. Information for referees

If a candidate introduces you to us as a referee, we process your name, contact details and your feedback about the candidate to carry out the reference check. The legal basis is our legitimate interest in completing the recruitment process at the candidate’s request. With your agreement, the call is recorded and transcribed using Metaview, and the recording is deleted once our report is written. The reference report is shared with our client. You have the same rights as described above.

8. Duration of data storage

After completion of the applicant selection process, we will keep your application documents for another 6 months. Subsequently, and unless you have given your consent for your data to be stored in our applicant pool, the data will be deleted and any copies destroyed. Irrespective of the storage period described above, we store your pure master data (title, first and last name and the reason for rejection) for a period of 12 months after completion of the application process, provided that we were unable to place you with our client. We require this data in order to recognise and prevent duplicate applicants and for the creation of recruiting key figures. The legal basis is our legitimate interest. Interview and reference check recordings are deleted at the end of the search. If you are appointed, we keep your file for 10 years for our obligations to the client and for legal and accounting purposes. 

Information for visitors to our social media accounts

Mission Talent has a presence on LinkedIn. The aim of our social media presence is to inform you about our projects and actions and exchange ideas with you on relevant topics. 

1. LinkedIn 

When you interact with our LinkedIn page, both LinkedIn and Mission Talent may process your personal information. LinkedIn’s own privacy policy applies to its processing. The legal basis of our processing of your personal information is for purposes of our legitimate interests.

Information on the use of Zoom communication software

When you take part in a Zoom meeting with us, Zoom processes your name, email address, and audio and video data so that the meeting can take place. Meetings are only recorded with your agreement. The legal basis of our processing of your personal information is for purposes of the performance of a contract with you (or where you have asked us to take steps prior to entering into a contract), insofar as the meetings are conducted within the framework of contractual relationships. Should no contractual relationship exist, the legal basis is for purposes of our legitimate interests (the effective conduct of online meetings).

Changes or additions to this information on data processing

Mission Talent reserves the right to change or supplement this information on data processing at any time in compliance with legal requirements. This may be the case, for example, in order to comply with new legal provisions or to take new services into account. We therefore recommend that you check our website at regular intervals to find out about our current data processing and check for any changes.